"Who's On 1st", is an interesting queston when you consider what you really need, and when you need it. So, you are moving, or putting things into storage. We all get so caught up with making decisions, much less the right decision. So much so, we don't even know (or care) "who's on 1st", or "what's on 2nd". The key here is deciding "who" we will entrust our belongings to, and "what" method we will use to accomplish the task. Should we rent a truck, and/or utilize a self storageunit and do it ourselves, or securing a portable PODS, and allow professionals to provide convenience to our task?
One of the best things that I can say about this, is be careful what direction you choose. I recently had a client call and book an order for a single container to move his belongings almost 100 miles from his original location. The day before we actually dropped the storage container at his home, he called to put a hold (and eventually cancel)on the order. His reasoning was due to the over-riding costs associated with the delivery fees to his final destination (100 miles away). In utilizing a single container, he had already stretched his budget. He then realized he needed a 2nd container to complete the move, which put him over the budgetary edge. In his mind...he had no other option, but to do it himself.
When he informed me that his decision was final, I offered up some advice. I explained to him that recently, other orders such as his had booked, and then cancelled for the very same reason. And to a person, regret reared it's ugly head after the fact each and every time. I offered that I understood what he was doing and why, but suggested that it is not as easy as he would hope, and we would save him time, and convenience (because time is money) in the long run. Armed with this information, he still chose to do it himself. At least he made an informed decision. I will be waiting for his call to tell me I was right!What is the definition of a value-ad: Value-ad is defined as providing additional value, above and beyond that which is offered by the original sale or transaction, or services offered. So before you make a hasty decision, consider what your time is worth, and what is the most efficient way to accomplish the task of Moving and Storage. Renting a truck does not provide anyone with value-ad, except to save some money upfront. But isn't it really a wash when you consider the additional time and effort, as well as the rush we put on ourselves to return the truck so we are not charged additionally? I say yes it is. If there is a delta, it is much closer than you think, and pales in comparison to the additional stress the alturnitive puts on us. And really, there is no right or wrong decisions, just the decisions you make.
So at the end of the day, I merely offer up my best advice, and send them on their merry way. And more often than not, we take the order...while providing value-ad.
Just another happy customer!
